Q. What is the return policy?
A. The return policy is as follows:

• McKessock Engineering Ltd. approval is required prior to any return.
• We will issue a Return Authorization card to accompany the shipment.

     Effective October 1, 2000 Hytrol’s restock guideline is as follows:

• Only stockyard items may be returned.
• Minimum restock is 25% of MSRP. and a $50.00 minimum dollar amount.
• Items to be returned to the Jonesboro, AR facility where assembly originated.
• Items must be returned in original crate if possible, along with the return goods authorization tag.
• All shipment must be prepaid. All collect shipments will be refused and returned to the sender.

Q. Where do I get a return authorization card?
A. Send an email to
    Indicate your order number and reason for the return request. We will process the request and contact you with the appropriate info as soon as possible.